Plumbing emergencies come in many shapes and sizes. Blocked toilets, a leaking roof, flooding basements and sewer pump faults are all examples of urgent plumbing problems.
Plumbfast has a dedicated operations manager who responds to all work requests as they come in (this can be by telephone, email or fax).
Each work request is then prioritized by our foreman and scheduled accordingly. For instance, due to the health issues surrounding a reported blocked sewer, we make every effort to attend within 30 minutes.
Last month our average response time to all plumbing emergencies was 37 minutes. On several occasions a Plumbfast plumber was onsite within 20 minutes.
Tenants reporting faults really appreciate seeing an experienced plumber quickly, and solving our clients problems effectively is our goal, reflecting well on them.